Wirex: information and detailed review

Wirex is an app with an account and card that mixes regular money and crypto. You can hold euros, pounds or dollars alongside stablecoins and other cryptocurrencies, and spend any of them with the card. It has been around for many years, claims 7 million users and pays cashback in its own token, WXT.

We read its entire help center (121 articles), its terms, 834 of its 17,659 Trustpilot reviews and what is said about it on Reddit.

A warning first

Wirex is moving to a new app in 2026, Wirex One. Its help center still describes the old app, so some fees, limits or features may change. And almost every 2026 complaint comes from that move. More on that below.

Who is behind it

It is one of the most regulated providers on this list:

• Wirex Limited, a UK company authorised by the Financial Conduct Authority (FCA) as an electronic money institution.
• Crossmint Europe, S.L., a Spanish company providing the crypto services, authorised by the CNMV as a crypto-asset service provider and by the Bank of Spain as a payment institution.
• Wirex Pte Ltd, in Singapore, which issues the card in Australia.

What to know from its terms:

• Euro or pound balances are held in segregated accounts, so Wirex's creditors cannot claim them if it goes bust.
• But they are not covered by any deposit guarantee scheme. It is not a bank.
• If your account is closed for breaching its terms, there is a £30 processing fee.
• Between 2020 and 2021 it charged a fee on inactive accounts, which it is now refunding.

How it works

• Mandatory identity verification, with a liveness check.
• Virtual card instantly, free. Physical card free but you pay shipping. You can only hold one physical card at a time.
• Visa or Mastercard, depending on your region. There is also a metal Visa Signature card with higher limits and travel perks.
• You choose which account pays. The card charges the linked account; if you pay in another currency, it converts it.
• Apple Pay and Google Pay: in 2024 its support said on Reddit that the card could not be added directly and recommended doing it through another card, Curve. Its help center does not say whether that has changed.
• More services: interest-bearing stablecoin accounts, crypto-backed loans and investment products, with their own risk.

Where you can get the card

The account is available in over 130 countries, but the card only in 35: most of the European Union (Spain included), the UK, Switzerland, Norway, Iceland, Australia, New Zealand, Hong Kong, Taiwan, Argentina and Brazil. There is no card in the United States, Mexico, Colombia, Chile or Peru, although you can open an account.

Fees

Item	Cost
Virtual or physical card	Free
Physical card shipping (Europe)	€5 untracked; €15 express courier
Basic plan fee	None
Paying in another currency	No exchange fee, according to Wirex
ATM	Free up to €200 a month; then 2%
Exchanging between currencies in the app	Variable; shown before you confirm
Receiving or sending by SEPA	Free
Sending crypto to another wallet	Whatever the network charges

Source: Wirex help center, checked on 8 October 2026.

Standard card limits: €30,000 a month in purchases, €500 a day and €5,000 a month at ATMs.

Cashback in its own token

Wirex pays cashback in WXT, its token. It is not money: its value goes up and down, and if you want it in euros you have to exchange it.

Plan	Fee	Cashback
Standard	Free	0.5%; 1% if you lock 150,000 WXT for 180 days
Premium	€9.99 a month or €102 a year	1%; up to 3% by locking WXT
Elite	€29.99 a month or €306 a year	4%; up to 8% by locking 7.5 million WXT

The famous 8% requires the most expensive plan plus locking millions of tokens. And there are caps per purchase and per month, also in WXT. ATM withdrawals and transfers do not earn cashback.

For receiving your payouts

If your firm pays by euro bank transfer, you can give it your Wirex account to receive by SEPA, with no fee. If it pays in crypto, you can receive it at your Wirex address, on a network Wirex supports: one user says they sent USDT when only USDC was supported and had to ask for help. Bear in mind that in 2026 there are many complaints about stablecoin funds held for weeks by verifications.

What users say

It scores 2.3 out of 5 on Trustpilot, from 17,659 reviews, and Trustpilot shows a high-risk investment notice. Our review analysis above breaks it down.

What comes up most:

• In 2026, three in four reviews are 1 star. Mostly because of the move to Wirex One: balances that do not show, crypto that cannot be transferred and an app that feels half-finished.
• Funds held. Cases of $1,295, $2,094 and $7,402 in stablecoins blocked for weeks by verifications; one was returned after 45 days.
• Automated support. Template replies and tickets passed between departments.
• Those without problems describe a card that works while travelling, reasonable fees and good stablecoin interest. Some have been customers for seven years.

How to use it well

1. Check the card is available in your country, not just the account.
2. If you are already a customer, migrate to Wirex One calmly and with little balance inside.
3. Do not treat cashback as money: exchange it to euros if you want to keep it.
4. Do not pay for a paid plan just for the cashback. Do the maths with your monthly spending.
5. Check the network and coin before sending crypto.
6. Do not keep more than you plan to spend.

Alternatives

• KAST: 1.5% cashback in dollars with no fee, but the company is in the Comoros.
• RedotPay: $10 virtual card and widely used outside Europe.
• Revolut or Wise: if what you want is a reliable euro account to receive your payouts.

Verdict

On paper, Wirex is one of the most solid crypto cards: regulated in the UK and Spain, a free card, no exchange fee and a euro account. For years it has worked for many people.

But 2026 is going badly: the switch to Wirex One has filled its reviews with missing balances and money held for weeks, and its 8% cashback is nearly out of reach. If you use it, use it for spending, with a small balance and no rush to migrate.

Who it is for: residents of Europe, the UK, Australia, Argentina or Brazil who want a free card to spend crypto and euros, with a regulated company behind it.

Who it is not for: residents of the United States or most of Latin America, anyone after cashback in real money, and anyone who needs their money available at all times.